(Originally appeared as an exclusive guest post on Gorilla Group on 02/13/14, titled ‘It’s Hard to Gift for Valentine’s Day When Your Gift Disappears’)

Last week, I shared my thoughts on the topic of the rapidly changing customer expectations, specifically writing on how customers have come to expect a certain standard of e-commerce fulfillment.

An excerpt from the article follows:

“Last Christmas, a few disappointed customers woke up to a Christmas Day without any presents under the tree, as delivery services find themselves unable to cope with the surge of last-minute orders and bad weather conditions.

As online shopping becomes more and more prominent, retailers should continue to evolve around, and take control of the gift buying (and receiving) experience…”

Read the full article on Gorilla Group’s blog here.

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About Roy Erez

Roy Erez is the Co-Founder and CEO of Loop Commerce. An advocate for making e-commerce more thoughtful and focused on reshaping gifting together with an amazing team. Proud to be backed by industry leaders and grateful for his wife and kids for their love and support throughout this journey.




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