(Originally appeared as an exclusive guest post on Gorilla Group on 02/13/14, titled ‘It’s Hard to Gift for Valentine’s Day When Your Gift Disappears’)
Last week, I shared my thoughts on the topic of the rapidly changing customer expectations, specifically writing on how customers have come to expect a certain standard of e-commerce fulfillment.
An excerpt from the article follows:
“Last Christmas, a few disappointed customers woke up to a Christmas Day without any presents under the tree, as delivery services find themselves unable to cope with the surge of last-minute orders and bad weather conditions.
As online shopping becomes more and more prominent, retailers should continue to evolve around, and take control of the gift buying (and receiving) experience…”