(Originally appeared as an exclusive guest post on Redstage on 03/28/14, titled ‘Be Where Your Customer Are: Omnichannel Retailing and Why it Matters‘) I was recently invited to write on the topic of omnichannel retailing as a guest writer on Redstage’s blog. An excerpt from the article follows: “As the e-commerce industry is relatively new to omni-channel retailing, companies […]

(Originally appeared as an exclusive guest post on Session Digital on 03/19/14, titled ‘Don’t Get Left on the Shelf – How E-commerce Innovation Can Give Retailers the Edge’) Last week, I wrote on Session Digital’s blog about how it’s not enough to just have an e-commerce storefront anymore. An excerpt from the article follows: “Online shopping’s incredible […]

(Originally appeared as an exclusive guest post on Corra on 02/25/14, titled ‘Fashionably Forward: A Customer-Centric Approach to Retailing’) I recently wrote about how innovations improve the retail experience, highlighting how companies’ use of technologies led to tangible gains for both the retailer and the customer. An excerpt from the article follows: “One fashionably forward […]

(Originally appeared as an exclusive guest post on Guidance on 02/11/14, titled ‘Valentine’s Day Returns’) I was recently invited to share my thoughts on the topic of E-commerce return costs as a guest writer on Guidance’s blog. An excerpt from the article follows: “Returns represent a significant cost to retailers that has room for optimization, […]

(Originally appeared as an exclusive guest post on Gorilla Group on 02/13/14, titled ‘It’s Hard to Gift for Valentine’s Day When Your Gift Disappears’) Last week, I shared my thoughts on the topic of the rapidly changing customer expectations, specifically writing on how customers have come to expect a certain standard of e-commerce fulfillment. An […]

Loop Commerce was thrilled to learn earlier yesterday that Forbes named us as one of twelve companies making a significant impact on global commerce. With e-commerce now a part of everyday life, Forbes highlighted the “increasing need for secure and transparent global technology that focuses on consumer convenience”. Other companies that were featured alongside Loop […]

I’ve previously written about gifting through the ages, and how the essence of gifting is a way for people to connect meaningfully. According to a three-part study by Elizabeth Dunn, Lara Aknin, and Michael Norton, givers can get more happiness than people who spend the money on themselves.To delve into that a little bit more, […]

This year, retailers everywhere seemed to be adding yet another big day of purchases with Black Thursday, the latest addition to the Black Friday/Cyber Monday cluster of holiday shopping days. This development in shopping – the wide-scale opening of brick-and-mortar stores at a time when they’re traditionally dark – underscores the significance of this important time for holiday gift […]

If history is any indication, the ancients have long clung to the idea that it is better to give than receive. While gifts have changed, the fundamental concept of gifting has endured. Cultures have been continuously inventive, coming up with new ways to ensure that right gift goes to the right person. E-commerce is just […]

Like so many endeavors with game-changing ambitions, the genesis of Loop Commerce kicked off with the need to solve a small but all-too-common challenge. When I learned that an old business school classmate and his wife had become parents, I wanted to present them with a suitable, thoughtful gift for their newborn. What could be […]