[Originally posted on Session Digital’s website, titled ‘Innovative Gifting with Loop Commerce’, and accompanied by the case study titled ‘Luxury Gifts Demand Exclusive Design’] Session Digital, a partner of Loop Commerce, offers insights on Loop Commerce’s Perfect Gifting™ solution Buying for someone else is hard. Loop makes it easy. Choosing the right gift for family […]

[Originally posted on Gorilla Group’s Blog, titled ‘Gifting Made Easy with Loop Commerce’] Gorilla Group Ecommerce Consulting Lead, Caleb Bryant, shares thoughts and client feedback on Loop Commerce’s Perfect Gifting™ solution After countless hours of gift browsing, you finally settle on a suitable option. But which size is the safest bet? And does your recipient […]

(Originally appeared as an exclusive guest post on Redstage on 03/28/14, titled ‘Be Where Your Customer Are: Omnichannel Retailing and Why it Matters‘) I was recently invited to write on the topic of omnichannel retailing as a guest writer on Redstage’s blog. An excerpt from the article follows: “As the e-commerce industry is relatively new to omni-channel retailing, companies […]

(Originally appeared as an exclusive guest post on Corra on 02/25/14, titled ‘Fashionably Forward: A Customer-Centric Approach to Retailing’) I recently wrote about how innovations improve the retail experience, highlighting how companies’ use of technologies led to tangible gains for both the retailer and the customer. An excerpt from the article follows: “One fashionably forward […]

(Originally appeared as an exclusive guest post on Guidance on 02/11/14, titled ‘Valentine’s Day Returns’) I was recently invited to share my thoughts on the topic of E-commerce return costs as a guest writer on Guidance’s blog. An excerpt from the article follows: “Returns represent a significant cost to retailers that has room for optimization, […]

(Originally appeared as an exclusive guest post on Gorilla Group on 02/13/14, titled ‘It’s Hard to Gift for Valentine’s Day When Your Gift Disappears’) Last week, I shared my thoughts on the topic of the rapidly changing customer expectations, specifically writing on how customers have come to expect a certain standard of e-commerce fulfillment. An […]