With the holidays rapidly approaching, we know retailers are looking at ways they can capture more online gift sales from their existing customers, as well as new customers. At Loop, we are continuously analyzing everything happening across our network of retail partners to provide insights and tips to help retailers capture additional gift purchases. For […]

Loop Commerce data shows 60% of e-gifts are considered “hard to gift” Menlo Park, CA, September 30, 2015 – Loop Commerce, the leading e-gifting service and checkout used by omnichannel retailers, today announced results of a gift shopping survey which revealed the top reasons consumers hesitate to purchase gifts online. The survey was conducted online […]

(Originally appeared as an exclusive guest post on Guidance on 02/11/14, titled ‘Valentine’s Day Returns’) I was recently invited to share my thoughts on the topic of E-commerce return costs as a guest writer on Guidance’s blog. An excerpt from the article follows: “Returns represent a significant cost to retailers that has room for optimization, […]

(Originally appeared as an exclusive guest post on Gorilla Group on 02/13/14, titled ‘It’s Hard to Gift for Valentine’s Day When Your Gift Disappears’) Last week, I shared my thoughts on the topic of the rapidly changing customer expectations, specifically writing on how customers have come to expect a certain standard of e-commerce fulfillment. An […]

How much money can you save by avoiding returns? With the holiday season returning shortly, merchants are preparing for the increased number of merchandise returns that come with it. John Frank of Internet Retailer, a great e-commerce publication, writes on this problem and how various merchants are trying to solve the issues arising from holiday […]